The Company has pledged to put all measures in place to ensure stable electricity throughout the period.

Ms. Christina Jatoe-Kaleo, General Manager of ECG in the Volta Region, gave the assurance during a press briefing at the Company's regional office.
She conveyed ECG's commitment to delivering reliable power supply and extended festive wishes to all customers. "We want to assure the public and our customers that ECG will do everything in our power to keep your lights on during this festive period. We serve a wide area, and our priority is to maintain stability," she said.

Ms. Jatoe-Kaleo emphasised that key personnel, including those in the billing, maintenance, and
operations departments, would remain on duty throughout the festive season. This measure is to promptly address any challenges that may arise while others take their holiday break.

Reflecting on past customer complaints about billing, Ms. Jatoe-Kaleo noted that considerable progress had been made in resolving these issues, with approximately 90 per cent of complaints addressed.

"At the end of last year and the beginning of this year, we had challenges with billing that left many customers frustrated. Thankfully, we implemented measures and have resolved most of the high-estimate issues. The remaining cases will also be addressed as our teams continue working," she explained.

To assist customers facing challenges, Ms. Jatoe-Kaleo urged the public to contact ECG's call center or use the ECG Power App for complaints and transactions.

"If you have any issues, please call our universal call center line: 0302611611, or use the ECG Power App. Our team is always ready to assist," she advised.
She further encouraged customers to promptly pay their bills, as this revenue is critical for maintaining operations and attending to emergencies.

"We need funds to purchase diesel and pay allowances for those working to resolve issues. Your support ensures we can respond swiftly to problems and keep the lights on," she said.

The ECG manager also called on the public to help combat illegal power connections, which tend to increase during festive periods.

"Illegal connections hurt everyone. Power is not free, and when some people refuse to pay, it affects the nation. Please report such activities to us. Your identity will be protected, and you may be rewarded for your cooperation," she assured.

Ms. Jatoe-Kaleo urged customers to practice energy conservation to avoid unnecessary expenses and ensure power availability for others.
She expressed gratitude to customers for their loyalty and patience during challenging times and acknowledged the media for their continued partnership.