The Service now more than ever is committed to placing patients and community needs at the centre of our healthcare systems towards achieving a healthy population with Universal access to Quality services by 2030 and beyond.

We acknowledge that achieving Quality Care for all by 2030 and beyond must be a partnership between patients, communities and healthcare providers and that access to quality and safe healthcare is a human right of every Ghanaian irrespective of geographic location, socio-economic status, political affiliation , educational or ethical background.

 We therefore also want to emphasize the rights of our customers as follows:

Amongst others, the patient has the right to:

•  Full information on his/her condition and management and the possible risks involved except in emergency situations when the patient is unable to make a decision and the need for treatment is urgent.
• Privacy during consultation, examination and treatment.
• Confidentiality of information obtained about him or her and such information shall not be disclosed to a third party without his/her consent or the person entitled to act on his/her behalf except where such information is required by law or is in the public interest.
• Relevant information regarding policies and regulation of the health facilities that he/she attends.
• Know procedures for complaints, disputes and conflict resolution

In order to fully realize the effective partnership between patients and caregivers, the Ghana Health Service is also encouraging patients to play active roles in:

• Providing full and accurate medical history for his/her diagnosis, treatment, counseling and rehabilitation purposes.
• Requesting additional information and or clarification regarding his/her health.

The Ghana health Service also wish to acknowledge its health work force in their efforts to contribute to its vision over the years and entreat all healthcare providers to:

1. Be committed to dignified customer care now more than ever as we step us efforts towards achieving Quality Universal Health Coverage for all by 2030 and leaving no one behind.
2. Be caring, respectful, compassionate, show empathy, and treat patients and their relatives with dignity and respect during the provision of healthcare services , with the highest level of professionalism.
3. Uphold the rights of the patients at all times in the provision of care.

Thank you.
 

DR. ANTHONY NSIAH-ASARE

DIRCETOR GENERAL