The Ghana Health Service wishes to use this opportunity of World Customer Care week to reiterate its commitment to continuously improve Quality and Safety in our healthcare facilities nationwide at all levels of care through an appropriate customer care systems that are patient centered.
The Service now more than ever is committed to placing patients and community needs at the centre of our healthcare systems towards achieving a healthy population with Universal access to Quality services by 2030 and beyond.
We acknowledge that achieving Quality Care for all by 2030 and beyond must be a partnership between patients, communities and healthcare providers and that access to quality and safe healthcare is a human right of every Ghanaian irrespective of geographic location, socio-economic status, political affiliation , educational or ethical background.
We therefore also want to emphasize the rights of our customers as follows:
Amongst others, the patient has the right to:
In order to fully realize the effective partnership between patients and caregivers, the Ghana Health Service is also encouraging patients to play active roles in:
The Ghana health Service also wish to acknowledge its health work force in their efforts to contribute to its vision over the years and entreat all healthcare providers to:
DR. ANTHONY NSIAH-ASARE