At a time when Africa’s people are navigating a series of cost-of-living shocks and commercial margins are under relentless pressure, organisations can achieve long-term business sustainability by focusing on the service they provide, and the value it can generate for their customers.

This may not be the time for record-setting revenues particularly for businesses dependent on the discretionary spending of hard-hit consumers. However, it can be an exciting time for African enterprises to embrace the purpose that first inspired them, and to focus on living that purpose.

For pan-African entertainment group MultiChoice Africa, this is precisely such a time. The Group has a long history of creating relevant local content for the 50 continental markets in which it operates. Its financial position remains strong, with significant growth in business units such as Showmax (customers up 44% year-on-year), DStv internet (revenue up 85%) and its BetKings spots-betting operation (revenue up 76%), but there is an understanding that customers are under pressure, and their needs must come first.

Investing in content

That means investing in the product, producing content that will add value for Africans – creating the culturally relevant shows that allow you, as an African, to see yourself in the content you consume, but also as a financial investment in the growth of an industry. 

That ongoing MultiChoice investment added more than 5 340 hours of locally produced films and shows over the past financial year, growing the Group’s local-content library to 91 470 hours. Flagship reality shows like Big Brother Mzansi and Big Brother Naija are in the vanguard of this content drive, attracting strong viewership, along with the Group’s ever-popular global sport offering.

SuperSport broadcast 47 839 hours of live coverage last year and produced 1 029 live events. Viewers stayed glued to world sports events like the Paris 2024 Olympic Games and the EURO 2024 football.

Developing careers

The true impact of this local content lies not in the fact that it can compete with global shows in terms of quality and entertainment value, but that every second of it supports the careers of African creatives and production staff.

Whether it’s Kenyan actors, Nigerian presenters, a Tanzanian camera crew, Ethiopian directors and grips, or a Ugandan post-production team, local content creates thousands of jobs across Africa. It also ensures that MultiChoice can tell African stories that resonate directly with local audiences. That ability to “See Yourself” continues to distinguish the group’s offering from foreign streaming services.

To ensure a pipeline of talented staff to produce that local content, the group invests in MultiChoice Talent Factory academies across the region – one in Lusaka, another in Lagos, and a third in Nairobi – each producing dozens of qualified film graduates every year.

These young filmmakers are commissioned to produce movies for MultiChoice channels – Africa Magic, Zambezi Magic, Maisha Magic etc – in the course of their studies. This ensures that by the time they graduate from the year-long courses, they are equipped to produce entertaining content that is right up to MultiChoice standards.

Meeting customers where they are also means accommodating their financial needs. To enhance its value proposition, MultiChoice has also tiered down certain channels, reintroduced the second concurrent stream at no extra cost and priced down its DStv ADD Movies packages. It has also piloted weekly subscriptions in Uganda to better align subscription periods with customer cash flows.

Social engagement

The Group remained locally engaged through ongoing social investment. As the African media partner to The Earthshot Prize in 2024, MultiChoice showcased the work of social entrepreneurs across the continent and supported the platform that awarded five winners each year with £1-million grants to fund their initiatives.

The MTF Academy investment has already produced 467 interns and graduates, trained 1 500 masterclass participants and seen 152 films go into production.

Across Africa, the group is demonstrating how private investment translates into job creation, economic stability, and talent development.

In every one of the territories where MultiChoice operates, this local-investment approach dovetails perfectly with national-development goals, building career pathways, creating aspirational African content for African people, and driving economy growth.