The one-day stakeholder meeting, held at Bosatsu Hotel in Dambai, provided a platform for journalists to share their experiences with MTN, offering both commendations and constructive criticism to enhance the company's operations in the region.

Journalists, including Nana Kwabena Ntow, Chairman of the Oti Ghana Journalists Association (GJA), Mr. Williams Larportye of Gateway Radio, and Mrs. Cindy Dilys Asamoah of Beyond FM, provided feedback on issues such as network coverage and customer support.

Concerns were also raised by Ms. Patience Tawiah of the Ghana News Agency, Mr. Frank Seth Koomson of Radio Safari, and Ms. Evelyn Abena Owusu of Dream FM regarding high data and airtime consumption.

Mr. Peter Senoo of JoyNews highlighted the issue of customers receiving unsolicited political messages, questioning how MTN protects user data. Other concerns included call diversions, which could pose both security and privacy risks.

In response, MTN assured the journalists that their feedback had been noted and efforts would be made to address the issues raised.

MTN also issued a warning about WhatsApp-related scams, clarifying that the company does not control WhatsApp and will never request sensitive customer information via the platform. Customers were advised to disable the "automatic download" feature to prevent unexpected airtime deductions.

Mr. Kennedy Kofi Ofosuhene, from MTN's Corporate Services, emphasized the company's commitment to protecting customer data and urged vigilance against fraudulent messages and links.

Mr. George Hunakpa, MTN's Network Operations Engineer for Eastern, Volta, and Oti Regions, outlined several initiatives to enhance service delivery in Oti. These include:

Stationing pilot engineers in Dambai and Kete-Krachi to reduce Mean Time to Restore (MTTR) and improve response to network issues,. establishing a dedicated fiber team in Dambai to improve maintenance capacity and implementing a backup fiber network from Nkwanta to Bimbilla to increase resilience and service reliability.

Mr. Hunakpa also acknowledged that the ongoing conflict and curfew in Nkwanta South have hampered network operations, with engineers facing restricted access to affected areas. He noted that MTN is exploring backup solutions and working with local authorities to overcome the challenges.