Globally, the month of October has been declared as a customer service month to enable brands appreciate and interact with their customers.

“In line with this practice, the ECG is using the event to create awareness with customers on the company’s groundbreak­ing technology which allows customers to transact business with the company re­motely,” says the General Manager of ECG Volta Region, Ms Christina Jatoe-Kaleo.

The roadshow which was held across all the eleven districts in the Volta Region namely Ho, Sogakope, Akatsi, Keta, Dam­bai, Kpeve, Kpando, Hohoe, Jasikan, Nk­wanta and Dambai, saw staff of the ECG parading the principal streets to distribute education materials and sensitise customers to the ECG PowerApp.

“We would like to thank all customers in Volta and Oti Regions for supporting the company during the recent revenue mobilisation exercise through the prompt payment of bills via the ECG PowerApp and the shortcode *226#. We urge our customers to prioritise the prompt payment of bills, since it is a patriotic act to pay for electricity consumed,” Ms Jatoe-Kaleo stated.

The ECG PowerApp she said provided convenience for customers to make pay­ments or view their bills and also purchase prepaid credit anywhere and anytime, add­ing that the system had no Momo charge or E-Levy when used to transact business.

According to her, the company had em­barked on series of education programs like town hall meetings, community education, radio education, stakeholder engagement with Municipal and District Assemblies, traditional authorities, secondary schools, tertiary institutions, assembly members, churches, mosques and markets to equip customers with relevant information on the ECG PowerApp with ease.

“Since we went cashless, there has been an improvement in our operations and the feedback from our customers has been very positive. We will continue to provide conve­nience for our customers to ensure they are satisfied with our services,” she added.

Ms Jatoe-Kaleo used the occasion to appeal to customers to avoid going through third parties or middlemen to acquire service and should rather visit the near­est ECG Office when they need service and also avoid sending mobile money to individuals who claim they can get them meters.

The Assembly Member for Denu Electoral Area in Ho, Mr Israel Bossman, indicated that the introduction of the ECG PowerApp was a step in the right direction by the company.

“I am a resident of Ho and Denu but the ECG PowerApp enables me to pay and view my bills in Denu while staying in Ho and also I’m able to purchase prepaid remotely. We hope that the company will continue to introduce technology to pro­vide convenience for customers,” he said.