It has been 10 years since a former go-to hospitality facility in the country, the Ambassador Hotel, was revived and transformed into the Movenpick Ambassador Hotel in Accra.

As a result, the hotel has launched its 10th anniversary to take stock of its contribution to the development of the country’s tourism and hospitality sector.

The celebration will also chart a new path on how intimately the hotel is involved in the lives of its guests with a long-term commitment to sustainability and environmental awareness.

The hotel has therefore lined up a long retinue of activities, including public lectures, giveaways and charity to mark its 10th anniversary.

The hotel has therefore lined up a long retinue of activities, including food festivals, giveaways, blood donation, clean up exercise, charity, and corporate soiree to mark its 10th anniversary.

This came to light at a media launch of the anniversary in Accra on July 13.

The anniversary is on the theme, “Doing the Ordinary in Extraordinary Ways-10 Years and Beyond.”

Minister commends

The Minister of Tourism, Arts and Culture, Dr Ibrahim Mohammed Awal, commended management and staff of the hotel for the 10-year journey.

“May the next 10 years bring more creativity, excellence in services, profitability, and care for everyone within the company.

“The discipline that brought this hotel to this level, we want to urge the management and staff to let it permeate the next 100 years of Movenpick

Ambassador Hotel,” he said.

Invest in customer care

As a result, Dr Awal said the hotel must pay more attention to customer care in order to build a world class business that can serve and benefit the entire continent.

“We are in a global village competing with the same customers and so, only proper customer care different good hotels from the others.

“We will encourage management to make training and capacity building of staff paramount over the next 10 years and beyond for this hotel.

“Staff welfare must be put above everything, treat the staff well and they will deliver and retain customers for the growth of the hotel,” he added.

Genuine success

The General Manager of the hotel, Ms Deborah Sivertsen, observed that a vision once sold in the late 90s (1998), along with one man’s willingness to pioneer the government’s desire to restore the once vibrant Ambassador Hotel, has today become a genuine success.

She stated that 2011 was a significant milestone in the history of the Mövenpick Ambassador Hotel.

“When the Saudi Prince Al Waleed bin Talal Al Saud re-opened the hotel under the global Swiss brand, a national landmark, once graced in splendor, was reborn.

“And like the phoenix rising from the ashes, continues to serve as a beacon of excellence in the tourism and hospitality industry of Ghana. Indeed, our history is deeply woven in the fabric of Ghana’s Independence and our heritage continues to link our past, present and future,” she said.