Didintle Kwape,  Associate Consultant,  Mercer        

Commenting on the survey, Didintle Kwape, Associate Consultant, Mercer stated: “As of today, there have been only a few cases of coronavirus reported in Africa. However, we have seen the negative impact on businesses that the coronavirus outbreak has caused in other parts of the world. It is important for organisations in Africa to also be prepared in case an outbreak like this occurs. Having a solid business continuity plan (BCP) in place that focusses equally on operations and employees will help organisations navigate effectively during these challenging times.” 

Many employees rely on their employers to monitor and assess the situation and share key findings with them, meaning that organisations have the opportunity to support their colleagues which includes:

• Gathering information from the World Health Organisation (WHO) and government entities, while fact-checking the news and sharing information frequently
• Following government guidelines
• Reviewing business continuity plans (BCP) and ensuring they are up to date
• Listening to the concerns of their employees
• Treating employees equally and considering impacts to different populations. For example, while expatriates could be evacuated to their home-country, local employees may remain. Consider this impact
• Providing protection or prevention supplies

Implementing a BCP enables ongoing operations while ensuring that the organisation is least affected when facing a disaster, whether it is a cyberattack, earthquake or a medical epidemic, such as coronavirus, that is impacting businesses globally. The survey revealed that 27.2% of companies do not have a BCP plan in place, while nearly 24% are currently in the midst of drafting one.

The survey also found that working from home or working remotely will remain a crucial factor for companies, with nearly half (42%) currently encouraging employees to work remotely, particularly in highly affected areas. An overwhelming 92.2% of companies have said that working from home remains their option of choice during an office closure.  

Most companies are monitoring the situation with WHO and local government advisories, while remaining cautious of the possibility of evacuating employees and their families from areas affected by the virus. In the event of an evacuation, two-thirds of companies (63.4%) surveyed stated they will continue with employee allowances in varying durations and depending on the employees’ role within the company.

According to the survey, businesses have vastly reduced unnecessary travel and are weighing in on banning travels globally, particularly to areas highly affected by the virus. More than 80% of the companies that have required employees who recently travelled to highly affected areas apply an isolation period, where they work from home, are still paying their employees for the duration of the quarantine, reiterating companies focus on maintaining employee health and safety.

Mercer’s Business Responses to the COVID-19 Outbreak Survey shares insights from over 300 companies from 37 countries. The spot survey was conducted between February 6 and February 19 2020. To download the report, please visit  here.

Distributed by African Media Agency (AMA) on behalf of Mercer.