Duties & Responsibilities

1. Recruitment and Talent Acquisition

• Develop multiple recruitment channels to source potential staff based on company needs.


• Create and maintain a database of sourcing channels and a talent pool aligned with organizational needs.


• Screen job applicants to assess their suitability for roles.


• Conduct background checks on shortlisted candidates.

2. Onboarding and Induction

• Assist in the documentation and completion of all new hires.


• Verify new hires have the required regulatory certifications.


• Arrange and organize HR induction/orientation programs for new employees.


• Ensure new hires are properly trained and integrated into their respective departments.

3. Employee Records and Documentation

• Maintain accurate and up-to-date employee records.


• Prepare and manage HR-related documents, such as contracts and performance assessment reports.


• Maintain a comprehensive database of staff attendance and leave records.

4. Performance Management Support

• Collate and manage data for employee performance assessments.


• Assist in the implementation of performance evaluation processes.

5. Training and Development

• Conduct training needs assessments to identify skill and competency gaps.


• Develop and maintain training manuals and materials.


• Plan, organize, and facilitate training programs to address identified needs.

6. Mystery Shopping Program

• Deploy and manage the mystery shopping program.


• Analyze data collected from mystery shopping activities to generate actionable insights for business improvement.

7. General HR Support

• Perform other HR-related duties as assigned, ensuring alignment with organizational goals and policies.

Qualifications and Skills:

Education:

Bachelor’s degree in Human Resources, Business Administration, or a related field.

Experience:

3-5 years of experience in a similar role, with proven HR expertise.

Skills and Competencies:

• Strong leadership and management capabilities.


• Effective interpersonal and negotiation skills.


• Collaborative approach to fostering teamwork and achieving results.


• High level of discretion and ability to handle confidential information.


• Proficiency in analyzing and interpreting HR data.


• Strong organizational and time management skills.


• Excellent communication skills, both written and verbal.


• Very proactive and self-driven.