· Team Management and Briefing:

• Conduct team briefings at the start of each shift, set daily targets, and provide updates.


• Organize and supervise FOH staff operations, ensuring smooth coordination and efficiency.


• Assist in appraising FOH staff performance and provide constructive feedback to enhance productivity.


• Train new and current employees on FOH customer service practices and empower staff to become buddy trainers.

· Customer Service and Satisfaction:

• Deliver superior customer service and strive to improve customer satisfaction on a monthly basis.


• Respond to and resolve customer complaints promptly and professionally.


• Ensure that all orders are delivered according to customer specifications and in a timely manner.

· FOH Operations and Oversight:

• Coordinate daily FOH operations, ensuring that staff follow company policies and procedures.


• Assign and monitor the flow of orders/tickets, working hand in hand with the kitchen to ensure seamless and efficient service.


• Update the status of menu items on company apps (e.g., BOLT) in coordination with the kitchen.

· Cash Handling and Security:

• Perform final cash balances at the end of each shift, ensuring accuracy and compliance with company policies.


• Follow cash control and security measures, and manage labour costs effectively.


• Perform cashiering duties when necessary.

· Equipment and Cleanliness Standards:

• Ensure that FOH tools and equipment are maintained to company standards and are working efficiently.


• Monitor and ensure adherence to cleaning standards in the FOH, customer car park, and surrounding restaurant areas.


• Coordinate with team members to ensure that the FOH is clean, tidy, and presentable at all times.

· Reporting and Documentation:

• Generate and submit daily, weekly, and monthly reports on FOH operations, including staff performance, customer feedback, and operational efficiency.


• Implement company policies and protocols for FOH operations and ensure all staff adhere to them.

· Profit Management and Efficiency:

• Assist with profit management by adhering to labour management and controlling costs where necessary.


• Monitor and adjust staffing levels during shifts to meet operational needs and manage costs effectively.