A credit collector performs various functions in helping an organization recover debts. Shown below are major duties, tasks, and responsibilities that typically constitute the job description of most credit collectors:

• Supervise outstanding account balances


• Commence appropriate actions to ensure collection of slow paying or offending balances


• Keep management informed of credit and collection activities and take action prescribed by senior management to tackle issues raised


• Assist customers to resolve account problems emanating from incorrect billing, inaccurate information, improper delivery, slow payments, etc.


• Undertake research and assemble documentation to support adjustments to account balances, etc.