Follow-up with hardware/software vendors to define requirements and supporting plans to meet the requirements.

• At management requests provide up-to date information on the current project status.

• Performs account management for all network/voice systems (MS WinNT, MS Exchange, MS SQL, Remote Access, PBXs etc).

• Performs day-to-day tasks and procedures for Backup of all network data resources.

• Ensure that the IT Security is implemented at the LAN/Voice network, Server and workstation level by implementing the International SOS Standards.

• Perform design, planning & installation of LANs, this includes wiring/hubs, Servers and workstations to company defined Standards (including Standard Desktop & Servers configurations).

• Provide first- and second-line support WAN/VPN/Voice Net and first line support for Corp. Applications and end-user’s support.

• Keep all internal IT processes & procedures fully documented and safe.

• Provide excellent service to IT users within the organization

• Escalate IT issues to management where necessary

• Undertake small to medium-sized IT projects as required

• Setting up and configuring new laptops, desktops, IP Phones

• Install authorised software to laptops and desktops

•Ensuring security and upgrades are applied and kept up to date on desktops and laptops

• Setting up new users and disabling expired accounts in accordance with HR requirements