Customer Service Lead
Other Customer Services Jobs Information
Job Category
Other Customer Services Jobs
Job Type
Permanent/Full Time
Working Experience
3 - 5 Years
Education Level
First Degree
Industry
IT Jobs
Salary Range
GH¢3,000.00 - GH¢4,000.00
Qualifications
Bachelor’s degree in a related field or equivalent experience
3+ years of customer service experience
Proven experience in leading customer service teams
Excellent communication, organizational, and problem-solving skills
Able to work in a fast-paced environment
Application Deadline
2024-05-30
Description
· Customer Service Lead Duties and Responsibilities
· Lead and manage a team of customer service representatives
· Monitor customer service representative performance and provide feedback
· Develop customer service policies and procedures
· Handle customer inquiries, complaints, and comments
· Ensure customers’ issues are resolved in a timely manner
· Monitor customer satisfaction levels
· Develop customer service initiatives to improve customer satisfaction
· Provide customer service training to new and existing employees
Location Information
Location
East Legon
Region
Greater Accra
Street Address
Kojo Thompson Road