Our client, a provider of shared infrastructure sites to the telecommunications industry is seeking to hire an individual to assist with the company’s operations as an Operations Manager, Back Office Support.

ROLE PROFILE

The selected candidate will be accountable for optimising the operational functions that support the company's core activities related to operations and tower infrastructure. The selected candidate will see to operational efficiency, team management and development compliance, customer and stakeholder support data management and regulatory adherence.

DUTIES / RESPONSIBILITIES

• Enhance the efficiency and productivity of back-office operations.


• Operations network infrastructure and risk management.


• Streamline workflow processes and implement best practices.


• Monitor and analyse performance metrics to identify areas for improvement.


• Ensure timely completion of all back-office tasks.


• Identify and mitigate operational risks to ensure business continuity.


• Prepare preventive maintenance plans at the end of every month.


• Follow up to ensure that preventive maintenance schedules are adhered to.


• Conduct risk assessments and develop mitigation strategies.


• Implement risk management policies and procedures.


• Monitor and report on risk-related issues.


• Lead, develop, and motivate the field operations team to achieve high performance.


• Conduct regular performance reviews and provide constructive feedback.


• Foster a collaborative and positive work environment.


• Ensure all back-office operations comply with relevant regulations and company policies.


• Keep updated with industry regulations and compliance requirements.


• Implement and monitor compliance procedures.


• Conduct regular audits to ensure adherence to policies.


• Prepare and submit relevant operations reports.


• Provide excellent support to internal and external customers and stakeholders.


• Address and resolve customer and stakeholder inquiries and issues promptly.


• Coordinate with field operations to ensure seamless service delivery.


• Maintain positive relationships with key stakeholders.


• Prepare and present reports on back-office performance to the business.


• Ensure accurate data management and reporting to support decision-making.


• Maintain and update databases with accurate and up-to-date information.


• Generate regular reports on operational metrics and key performance indicators (KPIs).


• Analyse data to provide insights and recommendations for improvement.


• Oversee the implementation and maintenance of back-office software and system