It Manager

Permanent/Full Time

5 - 10 Years

Diploma

Hospitality Jobs

Not Specified

• Degree in Information Technology field. Along with in depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification. • Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations. • Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail). • A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience. • Quick decision making skills • Excellent communication skills • Good organizational skills • Should be a team player demonstrating excellent leadership skills • Should be a soft spoken personal and have a vibrant personality

2021-01-28

REPORT TO: GENERAL MANAGER

 

TITLE: IT MANAGER

 

 DUTIES AND RESPONSIBLITIES

 

• He / She must be a self-starter, alert, energetic, responsible and flexible.


• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.


• Ability to troubleshoot hardware and software problems.


• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.


• Should be capable of doing Root Cause Analysis on a problem.


• Must know the Network fundamentals, general network setup and device configuration.


• Good knowledge of server hardware, Disk storage technology, I/O devices.


• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.


• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.


• Background in highly available systems and image capture/management systems.


• Extensive knowledge on Active Directory, Management and Implementations.


• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.


• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.


• Prepare Policy & Procedures for the IT Department and for the user department.


• Managing Disaster Recovery Process and ensuring regular daily backup is taken.


• Anti-virus setup and day to day support.


• Able to plan, assign and take the report from the IT team.


• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.


• Ensure that policies and procedure relating to PCI compliance are updated.


• Maintains a system error / progress log book and deals with reported problems.


• Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.


• Monitors and maintains proper inventory of hardware and software license.


• Is aware of IT Security Policies and ensures implementation through regular staff training.


• Keep updated with latest hotel technology and security risks on a regular basis.


• Able to perform other IT or Systems related task assigned by the management.

Nkwatia

Eastern

Agogo-Mpraeso Rd, Nkwatia