Junior IT Support Analyst
It Analyst Jobs Information
Job Category
IT Analyst Jobs
Job Type
Permanent/Full Time
Working Experience
1 - 3 Years
Education Level
First Degree
Industry
Manufacturing Jobs
Salary Range
GH¢1,000.00 - GH¢2,000.00
Qualifications
• Associate degree in information technology, Computer Science, or a related field; or equivalent technical training.
• Understanding of computer hardware, software, and networking concepts.
• Basic knowledge of operating systems such as Windows, macOS, or Linux.
• Familiarity with Microsoft Office Suite and other common desktop applications.
• Good problem-solving skills and ability to troubleshoot technical issues.
• Excellent communication skills and the ability to explain technical details to non-technical users.
• A proactive attitude and the ability to work independently as well as part of a team.
• Experience with help-desk or IT support ticketing systems.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA).
• Patience and the ability to manage stress effectively when dealing with challenging support issues.
• Strong attention to detail and a commitment to high-quality service delivery.
• Flexibility to adapt to changing technologies and willingness to learn new technical skills.
Application Deadline
2024-05-03
Description
To provide first-level technical support to internal and external users, helping to resolve hardware, software, and networking issues. This role serves as the initial point of contact for troubleshooting IT-related problems and assist in maintaining overall system performance and security.
Key Responsibilities:
- Respond to user service requests and incident reports via email, phone, or in person.
- Troubleshoot and resolve hardware and software issues, including operating systems, office software, and network problems.
- Install, configure, and update software and hardware systems.
- Assist with the maintenance of IT inventory and asset management.
- Support the setup of new users, including configuring hardware and software and providing initial training.
- Document technical problems, resolutions, and processes for future reference.
- Participate in IT projects as directed by senior staff.
- Monitor system performance and report any serious issues to senior IT personnel.
Location Information
Location
Airport Residential Area
Region
Greater Accra
Street Address
Patrice Lumumba Street