Customer Service Person
Customer Service Representatives Information
Customer Service Representatives
1 - 3 Years
Public Sector Jobs
GH¢1,000.00 - GH¢2,000.00
Diploma or HND 2 years professional experience minimum
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Inform customer of deals and promotion
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media
Naadu Lartey Street