Call Centre Representatives
Customer Service Representatives Information
Job Category
Customer Service Representatives
Job Type
Temporary/Contract/Project
Working Experience
1 - 3 Years
Education Level
Other Professional Qualification
Industry
Project Management Jobs
Salary Range
Not Specified
Qualifications
Any Professional Certificate
Application Deadline
2020-07-10
Description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
The Call Centre should be able to speak fluent English, Akan, Ga, Hausa, Dagomba, and Ewe.
The Call Centre Rep should also have the following qualities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database.
Location Information
Location
Ashaley Botwe
Region
Greater Accra
Street Address
Ashalebotwe Nmai Dzorn Rd