Customer Service Representatives Jobs

Permanent/Full Time

1 - 3 Years

First Degree

Food and Beverage Jobs

Not Specified

* Interpersonal and customer service skills to ensure positive interactions with customers * Analytical and problem-solving skills to diagnose problems and recommend effective solutions * Multitasking and organizational skills to work on multiple issues at one time * Active listening and communication skills to handle patrons who may be upset * Time-management skills to respond to customer emails, calls and web chat messages promptly * Teamwork skills to collaborate with representatives and coworkers in other departments * Ability to remain upright and stationary for long periods during a shift * Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs

2025-04-30

• Providing introductory information to prospective and new customers


• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries


• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases


• Letting patrons know about additional products or services that might benefit them


• Determining the quickest, most effective ways to answer a client’s or customer’s questions


• Escalating queries and concerns, when necessary


• Troubleshooting common issues with products or services


• Working with a team of CSRs and other departments to find appropriate solutions to problems

Airport Residential Area

Greater Accra

First Floor, Ernerst Chemist, Airport Residential Area, Accra