Customer Service Representatives Jobs

Permanent/Full Time

1 - 3 Years

Higher National Diploma

Manufacturing Jobs

GH¢1,000.00 - GH¢2,000.00

Requirements: • Bachelor’s degree in Business Administration, Communications, or a related field, or equivalent experience. • At least 1 year of experience in customer service, preferably in the manufacturing industry. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and attention to detail. • Proficiency in MS Office (Word, Excel, Outlook) and customer service software. • Ability to handle multiple tasks simultaneously and prioritize effectively. • Strong organizational and time management skills. • Customer-focused with a positive and professional demeanor.

2024-06-14

A reputable company in the manufacturing industry is seeking a dedicated and customer-oriented Customer Service Representative to join their manufacturing company.

Location: Pokuase

Key Responsibilities:
• Respond to customer inquiries via phone or in-person, providing accurate information about
products, services, and company policies in a timely and professional manner.
• Handle and resolve customer complaints and issues efficiently, escalating complex issues to
the supervisor as needed.
• Process, track and update customers on the status of their orders, returns, and exchanges.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Follow up with customers to ensure their satisfaction and address any additional concerns.
• Stay updated on the company's products, services, and manufacturing processes.
• Work closely with the sales, production, and logistics teams to ensure seamless customer
experiences.
 

Sakumono

Greater Accra

Ocean View Estate, Sakumono