Customer Service Representatives Jobs

Permanent/Full Time

1 - 3 Years

Higher National Diploma

Logistics Jobs

Not Specified

Bachelor’s degree or HND certificate Minimum of 1- or 2-years’ experience within Customer Service role Excellent communication and interpersonal skills Ability to work within a team Ability to work with minimum or no supervision Good organization and planning skills Ability to deliver excellent customer service experience Integrity

2023-11-30

• Provide excellent customer service for customers as per Aramex CS standards


• Handle all GCS cases, follow up and close all requests.


• Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.


• Respond to all requests that are under IRT “Immediate Respond Team” as per the standard (respond within 24/7 and by 10 seconds to 10 minutes”.


• Manage and meet customer expectations


• Respond to all customers enquiries to improve their customer service experience.


• Collaborate with the team to achieve the team objectives


• Facilitate the flow of information horizontally and vertically


• Sustain high customer satisfactory service level


• Serve all customers enquiries and provide full information and advice.


• Close pending cases on a timely manner.


• Achieve Aramex customer service KPIs Pass the customer service audits.


• Support to solve the bad address shipments if needed


• Implement Customer Service KPIs


• Ensure customer satisfaction to retain customer

Accra Central

Greater Accra

Platinum Place, Accra North Ridge