Customer Experience Executive - Front Office
Customer Service Representatives Jobs Information
Job Category
Customer Service Representatives Jobs
Job Type
Temporary/Contract/Project
Working Experience
3 - 5 Years
Education Level
Higher National Diploma
Industry
Retail Jobs
Salary Range
Not Specified
Qualifications
• First Degree/ HND
• Post National service experience
• Customer service or Call Center experience is a plus
Application Deadline
2022-08-08
Description
A Reputable Multinational Telecommunications Company is seeking to employ Customer Service Representatives. The successful applicant shall deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.
ROLE SPECIFIC REQUIREMENTS
- Answer enquiries by clarifying desired information; researching, locating, and providing information
- Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities
- Clarify desired information; complete transactions and forward clients requests
- Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features
- Keep equipment operational by following established procedures and reporting malfunctions
- Update job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplish organizational mission by completing related results as needed
PERSON SPECIFIC REQUIREMENTS
- Excellent communication skills
- Customer Centric
- Attention to Detail
Location Information
Location
East Legon
Region
Greater Accra
Street Address
99 Boundary Road, East Legon