Avaya To Demonstrate 'Innovation Without Disruption'
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Avaya to demonstrate 'Innovation Without Disruption' with use cases enabling seamless customer and employee experiences at GITEX Global 2022
Solutions will highlight the capabilities of the Avaya OneCloud™ platform as well as the breadth and depth of its ecosystem.
At GITEX 2022, Avaya will showcase how "innovation without disruption" enables organisations to roll out advanced capabilities to address customer and employee needs – while safeguarding the stability of their existing operations.
The use cases being demonstrated on Avaya's stand at GITEX include:
- Metaverse as a channel: Building the link between the metaverse and the real world, this concept makes it easier for organisations to make investments in the UAE – using the metaverse as a communications channel between contact center agents and customers.
- Digital customer journey: Enabling companies to digitally onboard customers – starting from a social media advertisement, moving to AI-powered chat over social media, to finally selling a holiday.
- Proactive relationship management: Using advanced collaboration features to better manage client relationships, as well as outbound capabilities for upselling and AI-powered biometrics for authentication.
- AI and analytics: Showing how organisations can use facial biometrics, chatbots, speech analytics, and conversational AI to improve the customer experience.
- Public safety: Smart dispatching solutions and mass notifications, combined with Internet of Things (IoT) integrations, to enable safer cities.
Avaya will also host a number of technology partners at GITEX, highlighting the breadth and depth of the Avaya OneCloud™ ecosystem to elevate employee and customer experiences with minimal disruption.
Avaya's presence at GITEX Global comes in partnership with Alcatel-Lucent Enterprise, Uniphore, Verint Systems, GS Lab, Imperium, Konnect Insights, LumenVox, Nectar, Sestek and TOPAZ. Visit Avaya at its stand in Zabeel Hall, at Dubai World Trade Centre between October 10 and 14, 2022.
Click on the link to register http://www.avaya.com