Fncee Consult

About Fncee Consult:

Fncee Consult is a top-tier BPO firm based in Ghana that provides a diverse range of services, including IT solutions, enterprise business solutions, call and contact center setup and management, human resources management, corporate training, and skills development. Our extensive experience in managing and developing telecom projects has taught us the value of an efficient and mobile business communication system.

This is why we are constantly innovating and upgrading our applications, utilizing cutting-edge Artificial Narrow Intelligence (ANI) tools like NLP Voice BOTS and Chat BOTS. With our expertise and advanced technologies, we help businesses achieve a connected enterprise experience and drive growth in a highly dynamic digital landscape.

Our services include:

Call center outsourcing.

By offering cost-effective and state-of-the-art technology, dependable contact center outsourcing for both cloud-based and on-premises solutions, we undertake complete call center setup, re-engineering, and course management .

Customer Service Outsourcing.

Our experienced team of well-trained and certified customer service professionals is dedicated to providing exceptional customer support to our clients.

Receptionist Our receptionists are trained to handle a wide range of tasks, including greeting visitors, answering phone calls, and managing appointments.
Virtual Assistance - Our VA/PA can assist you with various tasks such as email monitoring, answering, and management.
We can also help with calendar, schedules, and appointments management
Tele-sales - Our clients benefit from our expertise in cold calling, social selling, email marketing, and messaging technologies.

Back Office Support.

Our team of professionals is well-versed in various back-office operations, including

Record-keeping of documents, reports, receipts, and general data entry services. Preparing reports, proofreading, Proofreading.

Scheduling appointments; updating CRM or database; invoicing customers; following up on late payments; creating content for websites or social media accounts. We boost business pages on social media platforms, track interactions (comments, likes, views) on social media accounts, respond to emails, sort and store data/information, and create folders for data storage.

Vendor management.

Our role is to oversee and monitor vendors, ensuring that they meet your expectations and deliver the desired results.

What to look out for:

Account management
Workforce management
Staff scheduling
Short term and long-term KPI attainment
Performance management
Regular assessment of vendor performance
management

Social Media Management.

Our team of skilled professionals possesses in-depth knowledge of various platforms, algorithms, and trends, enabling them to create compelling content that resonates with your target audience.

Social Media Presence and Reputation Management
Social Media Analytics
Social Media Customer Service and Brand Care

Managed IT services.

We specialize in delivering top-notch IT services and providing outsourcing solutions.

What we offer

End-User Support (EUS),
Systems Setup/ Management,
Data backup and recovery,
Data storage, warehouse, and management,
Cloud transformation and Backup Services,
Network monitoring, management, and security,
Firewall Protection,
Cybersecurity Services,
Office 365/Email,
Voice Over Internet Protocol (VoIP),
Data Monitoring Services,
Anti-Virus Protection,
Business Intelligence,
SaaS (Software as a Service),
Unified Communications,
Client & Server Support Services,
Professional Remote & On-site Support

Sourcing and Procurement Services.

With our expertise and industry knowledge, we can streamline and optimize procurement processes, leading to cost savings and improved efficiency.

Supplier selection and evaluation
Contract negotiation and management
Request for Proposal (RFP) management
Purchase order processing
Inventory management
and spend analysis
Supplier Relationship Management

HR Outsourcing,

Our team of dedicated HR professionals will handle tasks such as recruitment, employee onboarding, payroll management, performance evaluations, and compliance with employment laws and regulations.

Training and Certification.

We pride ourselves on offering top-notch training and certification courses

Certified Training.

PECB in partnership agreement with Fncee Consult.

Together with the help of proficient trainers, Fncee Consult will ensure the organization and distribution of PECB [ISO 9001, ISO 14001, or ISO/IEC 27001] courses in Ghana

Corporate Training.

We deliver customized corporate training programs that inspire and empower staff to achieve their utmost potential.

Professional Development Training Programs.

We offer a wide range of courses in various industries, including leadership and management, sales and marketing, customer service, and technical skills.

Project Management
Contact Centre Certification
Digital Marketing
Quality Management.
Customer Service
Business Management
Soft Skills / Behavioral and Leadership.
Marketing and Sales

Warehouse Management

Our warehouse management system is designed to streamline and optimize the processes involved in storing and distributing goods. With our advanced technology, we ensure efficient inventory control, accurate order fulfillment, and timely delivery.

Our system enables real-time tracking of stock levels, allowing us to maintain optimal inventory levels and avoid stockouts.

Our Enterprise Business Telecommunications Solutions:

Halooway solutions

Holloway Solutions offer you the ability to track your agents in real-time. With our advanced tracking system, you can monitor the location and activities of your agents at any given moment.

Real-Time Location Tracking
Job Details on Mobile
Custom-made forms with a camera.
Push notifications, SMS & E-mail
Management & Submission from Field Agent – REAL-time.
Punch in/out with location history

Complaint Management Solution

Our Complaint Management Solution is designed to cater to the needs of clients who are in search of effective and efficient solutions.Whether they have complaints that require prompt attention or issues that need to be addressed promptly, our solution ensures that everything is handled in a timely manner.

With our system in place, clients can easily submit their complaints, track their progress, and have them resolved quickly and efficiently.

Connect Solution

Connect offers a comprehensive Call Center Dialer Software that is perfect for managing both inbound calls and outbound call campaigns with the latest features and AI algorithm.

Cloud-basedsolution - UCaaS - Unified Communication as a Service

Our team can quickly set up a complete business phone system within 48 hours, catering to a wide range of extensions from 10 to 10,000 with advanced features such as global media transcoders and a Web Application Firewall (WAF), ensuring top-notch data encryption and security.

The entire product at your Office

We offer a diverse selection of products, ranging from 50 to 1024 extensions, that can be seamlessly integrated into your office or premises network and are compatible with your current PBX system.

Xchange Solution.

We offer a comprehensive IP PBX solution that caters to your unique business requirements. Our cutting-edge PBX system is compatible with an array of telephones, including IP, Analog or GSM based models.

With our technology, you can effortlessly connect between 10 and 10,000 extensions as per your needs.

Campus Connect.

The Campus Connect platform facilitates the enhancement of your communication within the academic community. The infrastructure and requirements are met through calls, instant messages, file sharing, and Video Sharing

Auto Phone Bell for Classroom
Efficient delivery of auto voice messages to hundreds of recipients simultaneously.
Unified PA and Broadcasting System
A smart solution for parents to easily access information.
By calling and entering their student ID, parents can retrieve important details about their child, including fees, attendance,PTA schedules, etc..
Staff members in the Campus have the convenience of carrying their extensions on their mobile phones, regardless of their location, for calling, video calling, instant messaging, file transfer, among other things.

Connect+.

Connect+ CRM dialer is a cutting-edge CRM solution that surpasses any regular CRM offering. It empowers users with the functionality of CRM tools, including modules for sales, marketing, and support.

What sets Connect+ apart is its ability to seamlessly integrate voice call and video chat features, allowing users to connect with customers at the click of a button.

Hexa.

Hexa offers an innovative cloud-based contact center solution to help companies deliver exceptional customer service, increase sales, and drive business growth. Our AI-powered platform comes packed with robust features to supercharge agent productivity, gain actionable insights from customer interactions, and enable seamless omnichannel engagement.