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One of the most significant features found on the iPhone 14 and 15 series is the ability to contact emergency services in remote regions without cellular service. Emergency SOS via Satellite, which Apple announced in 2022, has been critical for helping people stranded reach emergency services without a phone signal. This past summer it helped a couple trapped in their car during the wildfires in Maui.
Beyond the clouds and sky, hundreds of miles above the Earth, flying by at 16,000 mph, are communications satellites. They're too high to be seen by the human eye, but could be vital for getting you help when you (or someone you love) is stranded, injured and out of cell service range. The iPhone 14 and 15 can connect to these satellites to contact an emergency dispatcher even when you can't make a phone call. You can also share your location with loved ones via a satellite without sending a message.
Like Car Crash Detection, Emergency SOS via Satellite is something you hope you won't ever have to use. If you want to try the service out for yourself, Apple added in a built-in demo mode that lets you connect to a satellite without calling 911.
The first thing you need to know about Emergency SOS via Satellite is that you don't need to know anything. The service is designed to work on its own, and the interface will walk you through the process step by step.
The second thing you should know is that using Emergency SOS is equivalent to calling 911. In fact, that's actually how you use it. Dial 911, and if your phone can't connect, an option to text emergency services via satellite appears. To get started, tap the Emergency Text via Satellite button. (You can also go to Messages to text 911 or SOS, and then tap Emergency Services.)
When I tried the feature out, there was a satellite icon on the top right corner of the phone, where my cell signal normally is.
Next, tap Report Emergency. Since a back and forth conversation isn't possible over a satellite connection like a regular phone, Apple worked with emergency dispatchers to create a form that gathers the essential information they need in order to respond. Those details are compressed into a message that's a third the size of a regular text so that it can be sent to a satellite in low Earth orbit.
Using taps, you answer the emergency questions based on your situation. The types of emergencies you can choose are:
Depending on your emergency, you'll get different follow-up prompts and questions. You can also notify your emergency contacts.
Kevin Heinz/CNET
Next, onscreen directions will help you connect to a satellite. The interface is simple and guides you through finding a satellite and staying connected. As the satellite moved, I was prompted to shift left or right to maintain the connection. And despite a cloudy, rainy day, the connectivity worked within 20 to 30 seconds. But it could take a minute or more to connect, especially if there is light foliage.
Once you're connected, your iPhone starts a text conversation with emergency responders and shares the emergency questionnaire answers, your location (including elevation), critical information like your medical ID and emergency contact information (if you have set them up) and the remaining battery life for your iPhone.
You might be asked questions through additional messages, like where you're located or whether you have medication.
At the top of the screen, a window shows your connection to the satellite and the status of your messages. Emergency dispatchers receive your messages and respond via text. If your local emergency services don't support text messages, Apple has set up relay centers with operators who work as an intermediary between you and emergency dispatch.
The service will be available now on:
Emergency SOS might be one of the most important features to come out on any phone this year.
Kevin Heinz/CNET
Yes, kind of. Apple created a demo mode that lets your iPhone connect to a satellite without calling or contacting 911. The experience is nearly identical to what I did, except you are not contacting emergency services.
To start the demo, go outside and open Settings. Then, tap Emergency SOS and scroll to the bottom to try the demo.
The Emergency SOS via Satellite demo turns off your cellular connection and gives you a preview of the emergency questionnaire. But again, it's not actually contacting emergency services.
Apple made a demo mode that lets you actually connect to a satellite.
Kevin Heinz/CNET
Next, the demo walks you through finding a satellite. It's a good way to familiarize yourself with the feature should you ever need it. (Plus, connecting your iPhone to a satellite is just cool.)
Another way to use satellite connectivity on your iPhone is sharing your location to let friends and family know where you are without messaging them.
In the Find My app, tap the Me tab. When you expand the tab, you'll see a new section called My Location via Satellite. Tap Send My Location. You'll be prompted to find and connect to a satellite. In the time I spent trying Emergency SOS via satellite at Apple Park, this particular step took minutes to send my location.
A neat way to share your location when you're out of range of a cell signal is with a satellite in the Find My app.
Kevin Heinz/CNET
Currently it's available in 16 countries like the US (including Puerto Rico and the US Virgin Islands) and Canada. Emergency SOS service is also available for people visiting the US and Canada, unless they bought their iPhone 14 or 15 in China, Hong Kong or Macao.
No. You need to be outside and have a direct line of sight between your iPhone and the satellite. The service doesn't work indoors, and tall buildings, mountains, dense foliage and other objects can block satellite connectivity. The Emergency SOS interface guides you to help you find and connect to a satellite.
The service is free for two years. Beyond that, Apple hasn't shared how much it will cost or if there will actually ever be a charge to access the feature. In November 2023, Apple extended the service for free another year to iPhone 14 owners.
Yes. All iPhone 14 models support Emergency SOS via Satellite as do all iPhone 15 models.
A Globalstar employee works on a ground station that receives messages from satellites to share with emergency dispatchers.
Apple
Apple worked in partnership with satellite telecommunications company Globalstar, which is headquartered in Covington, Louisiana, with facilities across the US. The feature uses Globalstar's network of low-orbit satellites.
Apple made a $450 million investment to provide critical enhancements to Globalstar's satellite network and ground stations. At Globalstar, more than 300 employees support the new service.
Yes and no. The iPhone 14 series and 15 series can connect to satellites to send a text message to emergency services when a call can't be placed. You can also share your location via satellite in the Find My app. However, you can't use any iPhone to make calls like a dedicated satellite phone.
No, only the iPhone 14 series and 15 series support satellite connectivity for emergencies.
None are technically satellite phones, but the iPhone 14 series and 15 series does support contacting emergency services via satellites through text messages as a last resort.
