Mr Kpenyo further disclosed that NEDCo were able to resolve 580 out of 593 complaints brought against them, represent­ing a 93.2 per cent success rate, as Ghana Water Ltd managed 40 complaints, also representing a 93 per cent success rate within the first six months of the year.

The Manager attributed the success story to the proactive efforts of the commission, and pledged that his outfit would employ all possible means to settle complaints emanating from clients against the service provid­ers, and that, “apart from that, we are even looking at working hard to reduce the growing friction between customers and service providers going forward.”

Meanwhile, he indicated he was hopeful the 2.5 per cent issues that remained unresolved would be rectified in the next couple of months under the PURC stewardship.

He acknowledged that prob­lems, such as faulty and damaged poles and transformers were issues scores of clients were confronted with, and promised such setbacks would be tackled head-on with urgency.

“About five damaged trans­formers and nine faulty poles have been replaced through our effective supervision,” he said.

“Also, an amount of GH¢385.01 was passed as an ad­justment in favour of an affected customer of GWL”, Mr Kpenyo revealed.

Again, he said the commission was very desirous of ensuring the service providers deliver a marked and improved service to cus­tomers, and that, service provid­er-customer relationship would be enhanced.

Moreover, Mr Kpenyo men­tioned that his team had priori­tised to educate and sensitise the public on consumers’ rights and obligations, and asked the latter to stand firmly against any form of abuse by service providers.