Management and the Union of the Electricity Company of Ghana (ECG) have announced a nationwide revenue mobilisation campaign dubbed “Operation ALL MUST PAY,” aimed at clearing outstanding customer arrears.

The campaign will run from Monday, July 14, to Friday, July 25, 2025. Dr. Charles Nii Ayiku Ayiku, ECG’s General Manager of External Communication, shared details of the campaign.

“This campaign is focused on all customers, including residential, commercial, industrial, and government sectors. Special teams will be deployed to ensure compliance, and we will closely monitor for any illegal connections or attempts to reconnect power.

ECG has identified unpaid bills as a major challenge to its financial sustainability, and the company is determined to enforce payments. Dr. Ayiku stressed the importance of timely payments to avoid disconnections and additional reconnection fees. He also advised customers to use the official ECG Mobile App for secure payments and warned against scammers who promote fake payment methods.

“The ALL MUST PAY campaign is crucial for strengthening the financial health of ECG and improving service delivery, ensuring a stable and reliable power supply across the country,” Dr. Ayiku added.

Customers are advised to make payments only through approved methods, such as the ECG Mobile App, which can be downloaded from the Google Play Store, or by reaching out to the company’s call centre for further assistance.

During this period, ECG will also be inspecting meter integrity and engaging with customers to resolve any operational issues.

The company urges all customers with outstanding balances to take immediate action to avoid service disruptions. For more information, customers can visit ECG’s website or follow their social media handles for regular updates.