The company has launched a comprehensive training programme aimed at building the capacity of local mobile phone technicians.

One of the key aspects of the training was the emphasise on bringing mobile phone repair services, which include phone screen replacement, battery replacement, and charging flex replacement to the doorstep of customers.

This innovative approach is designed to provide customers with convenient and timely repair services, saving them the hassle of visiting a repair shop.

The store's inventory includes the latest smartphones, feature phones, tablets from popular brands, and a variety of mobile phone accessories, including original and generic products.

The training programme, which was attended by over 20 local technicians, covered a range of topics, including mobile phone hardware and software repair, troubleshooting, screen replacement, battery replacement, touch replacement and maintenance.

The training programme was facilitated by experienced instructors from Sotel Mobicare's headquarters, the instructors shared their expertise and provided hands-on training to the technicians.

Mr. Obed Asamoah Awlavi, the General Manager of Sotel emphasised the importance of maintaining high ethical standards in the workplace and encouraged the technicians to speak up if they witness any wrongdoing.

Mr. Solomon Bejeim, the Human Resource Manager of Sotel, delivered a presentation on the importance of teamwork. He emphasized that teamwork is essential for achieving the company's goals and objectives.

He encouraged the technicians to work collaboratively, share ideas and support each other in their daily tasks.

Mr. Solomon Anyitey, the Chief Executive Officer (CEO) of Sotel told the Ghana News Agency (GNA) that the training programme was part of the company's commitment to delivering high-quality services to its customers.

"A Sotel Mobicare, we recognize the importance of having a skilled and knowledgeable team, we are ensuring that our customers receive the best possible service."

Mr. Anyitey stressed that client satisfaction is a top priority for Sotel Mobicare and that technicians play a critical role in delivering exceptional customer service.

"Every interaction with a client is an opportunity to build trust, resolve issues and exceed expectations, I urge all of you to be customer-focused, responsive and proactive in addressing client needs".

The technicians were reminded that client satisfaction is measured through feedback, reviews and repeat business. They were encouraged to take ownership of client issues, communicate effectively and provide timely solutions.

Technicians had the opportunity to interact with experienced facilitators and industry experts, who shared their insights and experiences.

The interactive approach enabled them to gain practical knowledge and advice on how to navigate the challenges of handling issues.

The participants expressed their gratitude to Sotel Mobicare for the opportunity to acquire new skills and knowledge.

"This training program has been incredibly valuable for us, we have gained a lot of insight into what it takes to screen replacement, battery replacement, touch replacement and among others.

Technicians from Sotel Mobicare, who were engaged by GNA, have expressed heartfelt gratitude to the company for organizing a brainstorming session aimed at enhancing their skills and knowledge.

Mr. Foster Manu and Miss Abigail Badu together with colleagues who underwent training on teamwork, whistle blowing and customer care, assured management that they would apply the lessons learned during their service delivery.