The weeklong mid-year review national conference of District, Municipal, Regional, and Nation­al managers was held under the theme: “Driving forward 25 years of Transformation and Service.”

At the opening ceremony, the Minister of Transport, Kwaku Ofori Asiamah, commended DVLA for transforming from an institution stained with delays and the involvement of middlemen to one that has exemplified itself in service delivery.

He also praised the Authority for introducing online services, which have eliminated the con­sistent bureaucratic delays associ­ated with the manual registration process.

The Volta Regional Minister, Dr Archibald Letsa, urged DVLA not to relent in its efforts to bring about more reforms that would benefit their customers and the country in general.

The Chairman of the Board of Directors of DVLA, Mr Frank Davies, observed that the image of DVLA prior to the current Board’s assumption of office eight years ago was tarnished by high levels of corrupt practices.

However, under his leadership, the Board and the CEO worked hard to transform DVLA into a more transparent and accountable authority.

Mr Davies said DVLA had transformed drastically in the area of infrastructure development and service operations, earning over 80 awards and honours.

He said seven new operational offices had been built at Axim, Tarkwa, Techiman, Wenchi, Effid­uase, Kumawu, and Akatsi, while three other operational offices were remodelled and inaugurated.

The Chief Executive Officer (CEO), Mr Kwasi Agyeman Busia, emphasised the need for contin­uous capacity building exercises for staff to enable them to deliver quality service to their clients at all times.

According to him, capacity building paves the way for staff to develop innovative ideas, improv­ing service delivery and helping DVLA meet international stan­dards.

Mr Agyeman Busia said the Authority had transformed from manual to digital operations, mak­ing its services more acceptable and attractive to clients.

This, he said, had made it possi­ble for customers to acquire docu­ments, including licenses, within 30 minutes, placing DVLA among the finest organisations in the world.

He noted that the future of DVLA depends on digitalisation, hence managers should embrace regular skills development to meet customers’ demands in the trans­portation industry.

The Manager of Volta Region DVLA, Mr Robert Aklamanu Williams, encouraged managers to uphold the values of collaboration and innovation to ensure accelerat­ed growth of the authority, saying the organisation had achieved significant milestones.

FROM SAMUEL AGBEWODE, HO