The Social Security and National Insurance Trust (SSNIT) will soon launch a Virtual Branch to enable members and employers to access its services 24 hours a day from anywhere.
The initiative, part of the Trust’s ongoing digital transformation, aims to enhance convenience and efficiency by allowing users to transact business remotely without visiting SSNIT offices.
Announcing this in Koforidua yesterday at the launch of the 2025 SSNIT Mobile Service Week, the Director-General of SSNIT, Mr. Kwesi Afreh Biney, said the new platform would “further improve service delivery and accessibility” for contributors and pensioners alike.
Mr. Biney revealed that SSNIT was partnering with GCB Bank, Fidelity Bank, and Ecobank to establish SSNIT Service Desks within their premises while converting existing day offices into fully-fledged agencies.
“These innovations will expand our reach and enhance the customer experience,” he said, urging workers in both the formal and informal sectors to take advantage of SSNIT’s mobile and digital services to secure their future.
He reaffirmed SSNIT’s commitment to improving accessibility and strengthening engagement with contributors and pensioners.
Mr. Biney noted that this year, SSNIT staff had set up service points at 59 locations nationwide, complementing the Trust’s 53 existing branches.
“Instead of travelling long distances to our offices, members can now register, check and update their records, renew pensioner certificates, and merge their Ghana Cards with SSNIT numbers at nearby service points,” he explained.
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