It is also to instil in them a rigorous operations and control culture.

The programme, which is expected to run for three years, is dubbed: “CBG Operations Academy”.

A release issued in Accra on May 16, 2022, said the programme “is in collaboration with the Chartered Institute of Bankers (CIB). The first batch of 50 staff started Monday, May 9, 2022, immediately after the launch of the academy.”

The Deputy Managing Director of Technology and Operations- CBG, Thairu Ndungu, said in the release that the initiative is designed to strategically position CBG to provide timely support to its esteemed customers due to the COVID-19 pandemic and the changing needs of customers.

Perspectives

“The COVID-19 pandemic over the past two years has changed perspectives and operating models for most organisations and the CBG is no different. Customers are now demanding banking services anywhere and at any time.

For our bank to rise to this changing landscape, we decided to focus on raising the skills of our operations staff, who are the pillars of providing our simple, secure, and differentiated banking services to our customers.”

It said the bank began preparations in partnership with CIB to establish the Operations Academy in 2021 and “we are happy that it’s kick-starting today. As we continue to grow to become the most trusted bank in Ghana and committed to providing support to the development of businesses in the economy with specific focus on SMEs.

We will partner with reputable institutions to enrich the knowledge, skills, and competencies of our staff to improve our performance and enhance our ability to stay relevant in this rapidly changing environment”, he stated.

Learning paths

The Director of Human Capital & Transformation-CBG, Esi Mmirba Wilson, also said in the release that the bank would continue to provide various learning paths for its staff to develop themselves.

“We are excited to officially launch the second CBG Academy as part of our journey to become a learning organisation. The academy’s course content is designed to challenge, excite and inspire staff to continuously offer digitally-driven solutions when providing our simple, secure and differentiated banking services to our customers, especially our SME-clients,” she said.

She said this was not the first time CBG was embarking on such a programme.

“In June 2021, CBG instituted the CBG Credit Risk Management Academy in partnership with Chartered Institute of Bankers, to strengthen credit risk culture for its employees as part of its customer outreach programme.

• The new CBG Operations Academy programme is made up of three modules namely, Foundation, Intermediate and Advanced.

• In all, a total of 658 participants are expected to go through the foundation level.

• The remaining will join from either the intermediate or advanced level. Successful participants will be awarded Experts Certificate in Banking Operations.