This is expected to help the management get first-hand information about the concerns of the customers and how it could enhance its service delivery to meet the changing demands of customers.

Exemplary leadership was demonstrated through the execution of under-bonnet services, windscreen cleaning, among others.

The Communications Manager of Total Ghana, Ms Edna Kankam, explained that the campaign, dubbed ‘Top Service’, was a regular practice the company engaged in to get closer to its customers, by getting on the field and working hand in hand with the front line station staff to serve customers and know their expectations.  

The Retail and Network Manager, Mr Thierry Chauveau, also noted that some Total service stations were undergoing renovation to enhance the whole customer experience. 

He said some of the renovated service stations had additional state-of-the-art lube bays, car wash centres and food corners such as KFC drive through at the Tema Community 1 Stadium Station, Pizza Hut at the Hospital Road Station and the new Mugg & Bean Franchise and Vegetable stall at the Liberation Road Station. 

With these renovations, he said, the service stations had become multi-purpose destination points for individual customers and families.