Over the past 10 years, cloud technology has redefined entire industries and changed how companies run their day-to-day businesses. SAP has made a long-term commitment to become a fully-cloud company itself, and adopt SAP standard solutions. In this regard, Dr Oliver Gutzeit, Vice President, Experience Technology SAP, SAP SE Germany, presented on the topic of how ‘SAP’s Digital IT Organisation Paves The Way To SAP’s Future’.

Gutzeit clarified: ‘We run SAP with SAP, using the full technology stacks. We are enabling our business transformation with the full integration of the IT department, keeping people at the heart of the business.”

He noted that today’s business agility requirements have created a need for new business models that allow for growth, innovation and sustainability, adding: “Sustainability is embedded in everything we do at SAP, and our own transformation is influenced by these values. SAP makes data-driven decisions but takes care to keep our culture, and therefore our people, in mind.

“At SAP, we are facing the same challenges as any other business, including the need to be attractive as a company to acquire talent, while also being cognisant of cybersecurity and sustainability issues. Our own IT division plays a crucial role in bringing the IT systems and business processes together.”

Gutzeit advised that putting people at the centre of the business is more important than ever, clarifying: “Without people you can’t solve the organisation’s other issues. We have an excellent corporate culture at SAP: innovation is within our DNA.”

In terms of catalysing business transformation through culture change, Gutzeit presented the following important points for a company to bear in mind:

• Cultivate an innovation mindset;

• Change thinking patterns and lead by example;
• Invest in skills development and enable career growth; and
• Create a culture of life-long learning.

With regards to the all-pervasive topic of generative artificial intelligence (AI), Gutzeit presented the following as SAP’s aims around AI:

• Scale high quality AI and deliver big data use cases;
• Prioritise best-in-class big data and AI platform;
• Become a global AI development partner and AI thought leader; and
• Focus on people, agility and organisational development.

He added: “You can talk about technology but you have to actually experience its power in order to become familiar with it. Therefore, at SAP, with the advent of commercial generative AI tools entering the consumer landscape in late 2022, SAP took note immediately, and enabled our employees to play with generative AI within a safe and secure environment. We were rewarded by receiving 105 good business cases from our employees, and it is notable that these cases came from people who are not employed within the technology department.

“This is consistent with SAP’s overriding ambition to help the world run better, and improve people’s lives. This aim is admittedly a huge vision, but it lies at the heart of everything we do,” Gutzeit concluded.

ABOUT AFSUG:

The African SAP User Group (AFSUG) is a non-profit organisation, with the core focus of providing a platform for SAP customers and partners to connect into the SAP eco-system, in doing so, sharing information, and predominantly being able to communicate with peers and experts in hearing first-hand success stories and gaining intelligence on new releases and more. AFSUG is a forum of SAP customers representing their industries and business and technological processes to share information and experiences, accelerate the implementation of successful business solutions, and influence SAP Africa and SAP AG’s local and global directions. Through regular, focused and highly professional contact between themselves, the business partners and with SAP Africa at all levels, AFSUG promotes the needs and wishes of the user community. Additionally, this contact assists SAP Africa in managing the service-related challenges presented by rapid growth.

AFSUG is governed by a group of CIO customers, executive partners, and an SAP representative. The board of directors volunteer their time to manage AFSUG as an independent and non-profit organisation.

Dr Oliver Gutzeit