The company is therefore urging customers facing challenges related to the pre-payment metering system to utilise the third-party vendors to purchase electricity credits.

The ECG in a statement on Saturday, October 1, 2022, said its District offices will remain open on Sunday, October 2, 2022, from 9.00am - 4.00pm. to attend to customers.

The statement said ECG was also working assiduously to restore the Power App for an improved and seamless service provision.