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As part of activities marking its 2025 Customer Service Week celebrations, Opportunity International Savings and Loans Ltd. (OISL), a leading provider of financial services in Ghana, in collaboration with the Development Bank Ghana (DBG), organised a forum for private school owners and administrators on October 10, 2025 at its Circle branch in Accra.
The event brought together key stakeholders from both institutions, including the Chief Executive Officer (CEO) of OISL, Ernest Yerekuu; the Chief Risk Officer of OISL, Dr Francis Takyi; the Head of Entrepreneurial Projects and Business Development at DBG, Sefakor Boadu; the Edu-Finance Manager at OISL, Stephen Yankey; the Head of Marketing for OISL, Richard Anyamesem; and the Area Head for the South-West Area of OISL, James Ephraim, , as well as other management and staff members.
In his opening remarks, Mr Yerekuu emphasized that the forum was organised to foster open dialogue and gather feedback from clients to enhance OISL’s products and services.
He added that the session aimed to educate school owners and administrators on OISL’s loan requirements, processes, and digital platforms to enable them to access financial services more efficiently.
In a very interactive session, Dr Takyi engaged the participants on the five Cs of credit assessment, namely; Character, Capacity, Condition, Capital, and Collateral.
He also emphasized the importance of proper record-keeping in private schools, the benefits of maintaining a good credit history, and the need to separate the financial activities of schools from personal finances.
For his part, Mr Yankey engaged the participants on OISL’s credit delivery processes, including the loan application process, turnaround time, and post-disbursement protocols, offering practical guidance for school owners seeking financial support.
Speaking on behalf of DBG, Ms Boadu reaffirmed the bank’s commitment to supporting OISL’s Edu-Finance initiative, which seeks to expand access to credit for schools and women-led businesses across Ghana.
Clients shared valuable feedback on OISL’s products and services, particularly the Edu-Finance offering. Most concerns raised were addressed during the session, resulting in high levels of client satisfaction.
