FBNBank Ghana has reopened its Tema branch with a renewed focus to provide small and medium enterprises (SMEs) with the needed impetus such as working capital and trade support to enhance their operations in the country.

It followed a complete remodelling of the branch leading to a more exciting design which offers greater customer interaction and improved customer experience with convenience, security and speed. The move is to strengthen the bank’s commitment to customers and clients.

Renewed commitment

Recommissioning the branch at Tema last Friday, the Managing Director (MD) of the bank, Mr Victor Yaw Asante, said the new office was to renew FBNBank’s commitment to provide quality service and dominate the country’s banking sector by leveraging technology to drive financial inclusion.

“Including the recommissioned Tema branch, FBNBank has made available to its clients and customers, and indeed all potential clients, a variety of touchpoints which include a good blend of digital, brick and mortar and third-party options.

“Our channels made up of branches, contact centres, a network of agents and web-based, as well as mobile options, therefore, provide for convenience, speed and security as a bedrock of our service to our customers.

“In very recent times, we have received Payment Card Industry Data Security Standard (PCI DSS) and ISO-27001-2013 certifications for our technological infrastructure all aimed at providing the relevant assurance and confidence to users.

“We have done all these to help improve the attraction of banking to the unbanked in furtherance of the objective of reducing the number of Ghanaians who still stay away from financial institutions.

Bank’s network

Mr Asante noted that the bank's network of 22 branches in Ghana, a contact centre and several alternate channels were open for business which ensured that its clients and customers continued to have access to its services in every conceivable situation.

“This is a top priority for FBNBank as we celebrate our 25th year in Ghana and we will continue to stay focused on delivering improved financial services to an increasing number of Ghanaians as we look forward to new milestones ahead,” he said.

Exciting customer interfaces

The Group Head for Business Development at the bank, Mr Azubike Obi, said the Tema branch would offer exciting customer interfaces and an improved design, as well as a rich array of products, which would all result in a great customer experience.

He said that was possible because the bank had invested in an improved infrastructure and technology to support its services and products.

“In addition, our people are passionate about our brand and we are keen to differentiate it by offering our gold standard of value and excellence to our customers and clients through our services and products.

MP’s position

The Member of Parliament for Tema East, Mr Isaac Ashai Odamtten, commended the bank for the renewed confidence in the economy by reopening its Tema branch.