The team recently setup up a bespoke mobile service clinic at the Suame post-office in Kumasi, to engage and interact with customers who work and reside around the area.

The service clinics, held every quarter, are aimed at bringing world class customer service to the homes and localities of customers. They provide a unique opportunity for customers to have access to the full suite of telecom and lifestyle services that Airtel Premier provides and to have their challenges resolved in real time.

The service clinic attracted hundreds of customers who praised Airtel Ghana for bringing service excellence to their doorsteps. They interacted with the customer experience team from the company and had their queries and challenges resolved. Many customers signed up for Airtel Money services and business customers signed up for Airtel Business’ end-to-end communication, connectivity and collaborative solutions for SMEs.

Customers who visited the service clinics were rewarded with amazing branded items and discount offers from Airtel Premier’s benefit partners.

Speaking about the initiative, Airtel Ghana’s Head of Customer Experience, Frank Djan said “We are delighted to have this opportunity to engage our customers through our service clinics. Although we have two customer experience centers in Kumasi – one in Suame – we know that some of our high value customers in the Suame Maakro area, due to the nature of their work, are unable to visit our Experience centers for enquiries and to have their issues resolved. For this group of customers, we decided to bring our exceptional customer service to their residences and places of work through these service clinics which we organise every quarter”.

He continued “We relish every opportunity to engage with and build long lasting relationships with our customers. I want to take this opportunity to remind our customers that our Suame shop has been moved to the Suame round-about to bring our matchless services closer to them. The experience at this shop is now better than ever”.

Airtel Premier is a sub brand of Airtel Ghana, created to cater to the unique needs of high value customers by going beyond their telecoms needs and providing additional benefits such as discounts on hotel accommodation, grocery shopping, airline tickets, car purchases and servicing as well as free access to the Adinkra lounge at the Kotoka International airport.